Last week my husband and I hit the road for a trip through New Mexico, Arizona and Utah! After 18 months not staying in a hotel - this trip I was able to experience how Marriott and Hilton brands are doing during COVID-19. For 4 nights of the trip I stayed at the JW Marriott Tucson Starr Pass Resort and Spa (stay tuned for an upcoming review!). The other 3 stays were quick overnights in Fairfield and Hampton Inns. I'm pleased to report both Hilton and Marriott are doing a good job with the new travel environment!
All 4 of the hotels weren't offering room service and their markets were open reduced hours. I noticed at each hotel there weren't many choices and many empty shelves. Plan ahead for your snacks! For the Hampton Inn and Fairfield Inn which normally include a hot buffet breakfast - instead they now provide a grab and go cold breakfast(these weren't the most appetizing). During our resort stay the majority of the restaurants were open andbeing in Arizona there was a lot of outdoor eating choices.
No room service was provided at any of the Marriott or Hilton properties unless requested. Masking inside the hotels was mandatory in each one we stayed at and all employees were wearing them as well. Most people didn't wear masks outdoors at the JW Marriott - but as the hotel wasn't at occupancy there was more than ample room for social distancing.
Throughout each of the hotels there were many reminders about their cleaning protocols, mask wearing, and washing your hands. I also noticed a number of hand sanitizer stations around the common areas. Lastly, the JW Marriott had a card in the room about cleanliness and it also displayed on the tv. At the Hiltons - the rooms were "sealed" at the door after they were sanitized and ready for guests.
The restaurants, spas, fitness centers and pools all had limited hours. There were a few closures such as the lap pool and one of the restaurants at the JW Marriott. The pool and fitness center at the Fairfield Inn in Santa Fe weren't open, but some of the amenities not being open seemed to be due to staffing issues.
As travel starts to open up more and the world returns to more normalcy - I predict we'll see more changes in hotel stays in the coming months.
Until the next adventure - bon voyage!